Salary: £16k – £22k
To apply for this job please visit green.energy.
Green is the pioneer for making energy smart and insightful. Incorporating artificial intelligence and state of the art technologies we are able to offer a simple, modern and clear approach to all of our customers energy needs.
Working within the Operations team, you will be supporting data management, client reporting, trade processes, and problem resolution. This person will work closely with Customer Service to ensure integrity of the data systems. We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs, and remind them that behind our great products are amazing people, ensuring that we continue to deliver our 5* rated customer service.
You will be an excellent communicator with the ability to detect issues and escalate where needed. Without question, you will be a great team player who embraces change and enjoys a fast paced working environment.
‐ Previous billing experience with an energy supplier
‐ Experience in driving activities across team’s
‐ Excellent communication and influencing skills
‐ Excellent analytical and problem‐solving skills
‐ Excellent IT literacy, Word and Excel
‐ Decision making and prioritisation skills
‐ Ability to communicate to stakeholders at all levels of the business
‐ Some flexibility around hours during peak period of the bill runs’ monthly cycle
‐ Create monthly billing timetable and coordinate business activity to ensure delivery on time
‐ Build relationships across the business to ensure integrated approach to billing
‐ Drive all cross business pre billing activities to ensure billing commences in a timely manner
‐ Coordinate daily billing activities to maximize volume billed within month
‐ Collaborate cross business to improve read performance to reduce estimated invoices
‐ Deliver all customer monthly billing SLAs
‐ Monitor all unbilled supply points and ensure timely action taken to prevent ageing
‐ Proactively identify any billing related issues and track these through to resolution
‐ Produce and analyse reports to identify areas of improvement
‐ Provide regular business updates on billing progress to the senior leadership team
‐ Reviewing and improving all billing related processes
‐ Train and develop staff to ensure resilience around the billing function
‐ Ensure all billing queries are dealt with in a timely manner
‐ Provide adequate resource to system development and testing of new enhancements
‐ Liaising with 3rd parties to support the billing outputs process
‐ Any other reasonable duties as defined by management