Brand Ambassador

Octopus Energy

  • Full Time

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Help us make a big green dent in the universe
We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
As a Brand Ambassador you are responsible for approaching new and existing customers, bringing our energy products and tariffs to life. Speaking with customers you’ll listen to their needs so you are able to gain a quick understanding of what’s important to them and to show them a solution tailored to their needs.
You will be a person who is self-motivated and resilient. This in turn will drive the delivery of all key performance indicators, delivering a first class service to both existing M&S Energy and potential customers. You will be accountable for sales, quotes, customer satisfaction, as well as ensuring you are compliant and performing in line with both internal and external regulations.

What you’ll do

    • Role model within M&S Energy, creating an environment that is customer focused and high performing, through a proactive and professional approaches to customers
    • You’ll help drive sales and engage face to face with new and existing customers by listening to customer needs, having fantastic and educational conversations, and advising them on our energy products and services that would suit their needs
    • Achieving daily and weekly KPIs
    • Undertake any project / trial work given by the business
    • Attend team meetings, store briefings, teleconferences or training sessions deemed necessary by the business
    • Be responsible for creating a positive one team working environment, by living and promoting M&S Energy and Octopus vision and values
    • Take a proactive approach for the health, safety and wellbeing of one self and all team members /business partners
    • Engage with the M&S store teams in order to increase sales and to create the best possible customer experience throughout the store

What you’ll need

    • Naturally self driven to meet and achieve all sales, customer and compliance targets
    • Confident and have experience of working autonomously
    • Good numeric and literacy skills
    • A self-motivated, resilient individual, who can adapt within a fast paced environment
    • Fantastic communication skills with the ability to fully engage customers, adapting to different styles and situations
    • Ability to build great rapport and relationships with both customers and colleagues

Why else you’ll love it here

    • Our company culture – we won best company to work for in 2019 and our CEO, Greg has recorded a podcast about our culture and how we empower our people
    • Flexible working environment – genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together
    • Holiday – 23 days plus bank holidays
    • Remuneration – we’re changing the face of field marketing therefore, we believe all of our brand ambassadors at Octopus will receive a competitive basic salary as well as uncapped commission
    • Equity Options Scheme – you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
    • Office culture – have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks – we call it Family Dinner
    • Social Events – we sponsor YeoValley’s summer festival, valleyfest, every year for our big offsite Summer party (we take our kids too) and we also aim to have 3 parties a year
    • Parents – get access to tax free childcare and maternity and paternity pay.  We’re always looking for new ways to support parents, during lockdown we created OctoKids TV to help keep your kids occupied and entertained
    • Your development is important – we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
    • SmartPension Scheme – employer 5% employee 3% and you can contribute more
    • Cycle to Work Scheme – to help lower your carbon footprint whilst good for your health
The role will require some regional travel to support colleagues, stores or training. Flexible working is essential and will include weekend working and late nights.
Working hours are 37.5 per week although you will be required to be accessible for all trading hours as and when needed.
If this opportunity sounds like you and you have a genuine passion for what we’re doing at Octopus Energy then we’d love to hear from you.
More about us
We believe energy should be better – for you and the environment. 
We believe energy should be better – for you and the environment.  We’re a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future. Better value, by throwing away the old business models of the “Big 6” and instead building a business that’s fit for the 21st century. We make energy green and flexible for consumers, with fair and transparent pricing. Through our home developed platform, cloud-based billing, and sophisticated use of data science, modelling and AI, we’re redefining what is possible in energy.
Our breakthrough Agile tariff has been widely reported as leading the way in energy innovation, and we’re passionate about fairness – we were first to uncover the widespread strategy of energy company tease and squeeze pricing and following on from this campaign, our CEO and Founder Greg Jackson presented evidence in favour of capping energy tariff prices before the bill committee in Parliament.
We already supply 100% renewable energy to nearly 2 million homes and over 15,000 businesses (including Arsenal FC and the Cardiff Blues to help them power their stadiums with 100% renewable energy) throughout Great Britain and we’re also the supplier behind M&S Energy. We’re award winning for our disruptive technology and are delighted to be the only energy supplier to pass the rigorous Which? customer service tests and be their only recommended energy supplier for 4 years in a row.
We also proudly enjoy a 5-star TrustPilot ranking from our customers.  We were named the Company that’s done the most in the past year to advance UK renewables at the REA Awards 2019, and most recently, our proudest award, that of Best Company to Work For.  Our group includes Octopus Energy, Octopus for Business, Kraken Technology, Octopus Electric Vehicles and Octopus Energy Services as well as our new net zero Centre – Octopus Centre for Net Zero. 
We recently secured over £500 million of investment from Origin, Australia’s largest Energy Company andTokyo Gas, to help us continue on our mission.
At Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our commitment is to provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your race, gender identity, sexuality, age, family or civil status, disability, religion, or ethnicity.
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