Chief Xperience Officer


  • Full Time

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Forest Green
26 Nov 2021
About The Role

Forest Green Rovers, the world’s greenest football club (FIFA and United Nations), are searching for a Chief Xperience Officer (CXO) to join the organisation.

The Club has seen impressive growth over the past few years, both on and off the pitch. Commercial performance is at record levels, our brand message reached 5billion people last year alone, and the team continues to push for promotion to League One and beyond. It’s an exciting place to be, and we’re only just getting started.

This role is an opportunity to build on very strong foundations and ambition, bringing extensive operational expertise to the Club. Reporting directly to the Chief Executive Officer, you’ll take responsibility for delivering the strategy on a day-to-day basis, specifically tasked with evolving, developing and managing the experience for FGR fans and staff.

To achieve this, you will oversee the operations of the business, to deliver a great environment and experience for staff, visitors and fans. You’ll lead by example and have an impressive grasp of managing people and teams, distilling financials, P&L responsibility, leading meetings, hitting deadlines and delivering a second-to-none customer journey/experience.

Your direct reports include impressive teams across Commercial, Operations, Food & Beverage and Content,  who all have a deep understanding of the industry and the business – and an ingrained ambition to achieve the absolute best for both the Club and it’s fans.

Experience of working in football is not essential, but a history of delivering operational excellence is. Ideally you’ll be within a 40 minute commute of the office too, which is based at The Fully Charged New Lawn.

Competitive salary, bonus and employee benefits are offered to the successful candidate. Matchday (relevant weekends and certain evenings) hours required.

About Us
Founded in 1889, Forest Green Rovers is a football club with a rich 130+ year history – but we’re at the forefront of something quite new here.FIFA recently described us as the greenest football club in the world – it’s certainly true that no other football club in the world has put the environment at the heart of what it does, embedded it into its DNA like we do.

We’re the only club in the world to have EMAS accreditation – the gold standard of environmental management – and we’re the first and only vegan football club in the world. In 2017, we were promoted to the Football League for the first time in our history – which means we can spread our sustainability message to an even bigger audience.

Our next aim is to be in the Championship – and we have planning permission to build a stadium to match those ambitions, too. Designed by world-renowned architect Zaha Hadid, ‘Eco Park’ would be the only stadium in the world made entirely of wood.

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