Customer Operations- Speculative Applications

Good Energy

  • Full Time

To apply for this job please visit goodenergy.secure.force.com.

20 years ago Juliet Davenport wanted to do something that would have real and lasting value to our planet.
She believed everyone had the right to clean, green energy to power their homes and businesses. That all of our futures depended on it. So, she did something revolutionary.She built a company whose sole purpose was to power the choice of a cleaner, greener future for everyone.
She believed that businesses could lead the way. And that if people were offered an alternative to the fossil fuels that were killing our planet, they would take it.

And they did. Over 259,000 homes and businesses have chosen our green power. Supplied by 1,400 different locations – from a single home solar panels to wind farms.

Our customers are at the heart of our business. Whether it’s through providing exceptional support, fixing complex customer queries or educating them on clean power and renewables, we take full ownership of customers journey.

Customer Operations consists of three different functions:

Home
Our squads of Clean Energy Specialists are the experts our domestic customers rely on. You’ll use the latest technology to make Good Energy straightforward to deal with and make it easier for more people to choose clean energy.

Account Health
We’re serious about treating our customers fairly. As an Account Health Specialist, you’ll provide expert knowledge and support to customers in debt. We know energy bills are complicated, so you’ll help make it simple for our most vulnerable customers.

Business
Our business team provide specialist expertise to our inspiring business customers. You’ll be giving businesses like Bafta and the Eden Project expert advice on their green energy needs. These are businesses that have chosen to work with us to fight climate change.

If you’re dedicated to excellent service, have a keen interest in green energy and renewables, thrive within an agile environment, we want to hear from you.

When submitting your application please indicate which team you feel would be the perfect fit.

Our Purpose: ‘Powering the choice of cleaner greener future, together’

Our Values:

Straightforward
We are straightforward in how we communicate with each other and get things done

Determined
We are determined and resilient, overcoming challenges to realise our purpose together.

Inclusive
We value people’s differences and recognise the strength they give us when we work together

Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

We also have some amazing benefits that we offer our people, including:

• Travel allowance at all levels
• Green Travel Allowance
• Bonus at all levels
• Pension matched up to 7.5%
• 5 weeks annual leave with option to buy more
• Flexible working practices across many roles

Along with many more benefits

Good Energy is based in Chippenham, Wiltshire. We’ve been here since the very beginning, and are busy planning a new state-of-the-art headquarters to call our future home. We’re just a two-minute walk away from the train station, with fast connections to Bristol, Swindon and the surrounding area.
31 Jul 2020