Customer Success Manager

Airlabs

  • Full Time

To apply for this job please visit airlabstalentgateway.recruitee.com.

Job description

We are a fast growing company on a mission to address one of the worlds biggest health issues – air pollution. With rapid geographic expansion and a growing portfolio, this is a fantastic time to join our expanding team. This is an opportunity to really make your mark.

This is a key role with responsibility for identifying and developing customer facing process and performance improvements. Delivering customer support across multiple channels including telephone, email, online, live chat, video, social media and identifying future support platforms.

The role

The Customer Success Manager is a key role responsible for the development, continuous improvement and delivery of customer service and the development of operational requirements, process and technology, to deliver an efficient and positive experience for customers both in B2C and B2B environments (direct and channel partners).

This is a key role with responsibility for identifying and developing customer facing process and performance improvements. Delivering customer support across multiple channels including telephone, email, online, live chat, video, social media and identifying future support platforms.

Job requirements

Some of the things you will be working on:

  •  B2B and B2C customers have a pleasurable customer experience.
  • Solutions to improve customer experience and convert detractors and passives to promoters.
  • Act as the Voice of the Customer across the organisation.
  • Create and continuously develop and improve customer support assets.
  • Provide insights for product improvements.
  • Customer journey mapping.

This is just a flavour of what you will be working on, for a full JD please apply.

 

Who are you:

  • Experienced Customer Success Manager who is passionate about delivering exceptional customer experience.
  • Previous experience in leading Consumer Customer support role – lifestyle/tech brand preferred.
  • Extensive experience with customer support platforms including Zendesk, Mailchimp and Formbuilder and CRM (Salesforce and Hubspot preferred).
  • Experience engaging in a customer support capacity on social media.
  • Exceptional customer service and English communication skills – written and oral.

We are an equal opportunities employment business and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. For a full JD please apply now. Due to a high volume of applications, if you do not hear from us within 72 hours, you have not been successful at this time. If there are future opportunities that you may be suitable for, we will contact you at that time. Good luck.