eBike Rebalancing Technician

The Big Issue Group

  • Full Time

To apply for this job please visit thebigissue.livevacancies.co.uk.

Role overview

Do you drive, and happy to spend your working day outdoors moving our fleet of eBikes? The Big Issue eBike team need Rebalancing Technicians who will keep our eBike fleet in the best possible locations for customers across the City of Bristol, our first UK eBike contract. You will rebalance the position of our eBikes across a defined geographic area, conduct minor repairs and cleaning at roadside, and take our eBikes to our workshop for wider repairs when needed. You’ll work closely with our Maintenance, Customer Service and Management teams too. This role is critical within the Operations team, ensuring our eBike fleet is in the best possible location, and stays in great condition. Your work will help provide a sustainable, affordable eBike scheme for Bristol residents, workers and visitors. You’ll provide exemplary customer service to all, and contribute towards a positive, supportive working environment that brings ‘Biking for good’ to Bristol.

You’re already good at or possess:

  • A clean UK driving license
  • Strong road and pedestrian safety skills
  • Basic bicycle mechanics knowledge
  • The ability to bend, stoop, and lift up to 25-35kg on a frequent basis
  • A willingness to learn, a great attitude and the ability to work well with others
  • Organisational and administrative skills; computer literate with MS Office skills
  • Excellent customer service skills (self and team)

Your bonus skills:  

  • Successful track record in a similar role and environment
  • Good geographic knowledge of the Bristol area (sometimes humans beat satnav!)
  • Knowledge about eBike electrical components
  • Knowledge of The Big Issue Group, and commitment to its social objectives

THE FINER DETAILS

What kind of thing does the eBike Rebalancing Technician do?

Rebalancing 

  • Move eBikes between the workshop (or eBikes current location), to the most convenient location for customers by van
  • Monitor and track e-bikes, detecting potential issues and plan ideal balancing routes
  • Plan routes to prioritise areas needing the most urgent attention / rebalancing
  • Provide first-rate customer service should any customer approach the Rebalancing team when out on the road, sending them to Customer Service (where appropriate)
  • Help maximise the number of operational and accessible eBikes in the fleet
  • Retrieve abandoned eBikes and return them to the warehouse for review
  • Follow all relevant internal / health and safety procedures

Maintenance 

  • Undertake visual and basic mechanical checks of eBikes at roadside
  • Conduct minor repairs / cleaning at roadside; ensuring eBikes are free of litter / graffiti (where necessary)
  • Transfer eBikes in need of a deep cleans or more extensive repairs to the workshop
  • Flag any safety issues to Supervisor / Manager

Teamwork

  • Work closely with the Maintenance, Customer Service and Management teams to ensure any rebalancing, maintenance or wider issues that may affect service levels / eBike availability are understood
  • Support other teams as required

Outreach and community 

  • Take part in community outreach to raise awareness of Big Issue eBikes with hard-to-reach groups, non-users, and non-cyclers
  • Attend events to engage non-users / non-cyclers
  • Take part in content creation for local social media channels to raise awareness of the service (in accordance with Head office guidelines)

Special Conditions

(Unusual requirements for this particular job)

  • Ability to work on bank holidays, weekends or unsociable hours on occasion
  • Ability to work under your own initiative
  • Ability to lift up to 25-35kg; stoop, bend, and stand for long periods of time
  • Willingness to work outdoors, year-round and in all weather conditions
  • Current UK Driving license; comfortable driving, stopping and working in busy outdoor urban environment across the Bristol area

Contract type
Permanent
Hours
40
Salary
£20,000 per annum
Job Overview