Energy Switching Agent

Good Energy

  • Full Time

To apply for this job please visit goodenergy.secure.force.com.

20 years ago Juliet Davenport wanted to do something that would have real and lasting value to our planet.

She believed everyone had the right to clean, green energy to power their homes and businesses. That all of our futures depended on it. So, she did something revolutionary.

She built a company whose sole purpose was to power the choice of a cleaner, greener future for everyone.

She believed that businesses could lead the way. And that if people were offered an alternative to the fossil fuels that were killing our planet, they would take it.

And they did. Over 259,000 homes and businesses have chosen our green power. Supplied by 1,400 different locations – from a single home solar panels to wind farms.

But that’s not enough.

In 2020 we’re transforming the service we offer our customers so we can help more people choose a cleaner, greener future together. Because everyone has the right to power their homes and businesses without risking the earth. All of our futures depend on it.

To do this, we need your help. Will you join our fight?

We’re looking for a passionate sales advisor who thrives when working in a target driven environment. As a Switching Agent, you’ll answer inbound enquires to potential customers as well as making outbound calls to existing customers to convert to another product or additional service.

In the role you’ll be dedicated to gaining and developing a high level of knowledge on our products, services and the energy industry. You’ll then be proactive in your approach, sharing with potential customers in order to convert sales. You’ll work alongside the Domestic Switching Team Leader, to identify and understand other avenues to maximise conversion rates of potential customers, helping to maximise the teams delivery.

A key part of the role will be to ensure that all communication requests are promptly and effectively followed up within agreed timeframes. You’ll also be committed when it comes to following up leads generated by marketing campaigns/activity and emails received from potential customers promptly, ensuring KPIs and SLA’s are achieved.

As a proactive, excellent communicator, you’ll be confident when driving sales, supporting our customers and developing new areas for business growth. You’ll be self-motivated when it comes to taking on targets and organised in your approach to work.

You’ll be comfortable when working under pressure in a busy sales environment and be able to balance this with quality in all of your customer contact.

So, if you’re driven and curious, with a keen interest in green energy and renewables, thrive within an agile environment, we want to hear from you.

Our Purpose: ‘Powering the choice of cleaner greener future, together’

Our Values:

Straightforward
We are straightforward in how we communicate with each other and get things done

Determined
We are determined and resilient, overcoming challenges to realise our purpose together.

Inclusive
We value people’s differences and recognise the strength they give us when we work together

Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

We also have some amazing benefits that we offer our people, including:

• Travel allowance at all levels
• Green Travel Allowance
• Bonus at all levels
• Pension matched up to 7.5%
• 5 weeks annual leave with option to buy more
• Flexible working practices across many roles

Along with many more benefits

Good Energy is based in Chippenham, Wiltshire. We’re currently all working from home and will be looking to return to the office for a couple of days a week in the future, alongside remote working. We’re just a two-minute walk away from the train station, with fast connections to Bristol, Swindon and the surrounding area.

We’re committed to building a diverse and inclusive business, one which attracts, develops and retains talented people from different walks of life, uniting them in delivering on our purpose; creating a cleaner greener future for our customers.

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