Financial Security Coordinator

Triodos Bank

  • Contract

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About the role

Triodos Bank is one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental and cultural change. We are excited to be recruiting for the role of Financial Security Coordinator to join our Customer Operations team. Working as part of a small team the role-holder is responsible to the Financial Security Coordinator Team Leader and the Customer Operations Manager for supporting the department’s first line of defense functions in relation to financial crime. This is role is a full-time role offered at 37.5 hours a week FTE, Monday to Friday (with weekend working once a month).


The FSC acts as first point of contact for financial crime matters within the Customer Operations Department. Supports second line Compliance functions to gather additional data in connection with financial crime investigations. Closely cooperates and consults with Local Fraud Officer and/or Financial Crime Officer & Local Security Officer in relation to possible financial crime incidents. Ensures work completed by Customer Operations co-workers meets required regulatory standards by performing quality checks. Accountabilities for this role include to:


  • Provide first line support to the Customer Operations Department for AML and CDD related queries and issues
  • Support Customer Operations Department with EDD (enhanced due diligence) during customer onboarding, by providing advice and answering queries
  • Undertake activities within TBUK’s compliance monitoring programme in line with Compliance Department guidelines: inputting into second line monitoring
  • Represent the role of Fraud Coordinator for TBUK (alongside other co-workers in the same role) as per the group Financial Crime Policy
  • Investigate alerts generated by the fraud and AML monitoring systems to determine if they are legitimate or warrant further investigation. Refer to the Financial Crime Officer and/or Local Fraud Officer when necessary
  • Report all cases of suspected financial crime to the Financial Crime Officer and/or Local Fraud Officer. Collate data for the monthly fraud report to be submitted to the FFA by the Financial Crime Officer. Report cases of fraud to the CIFAS database
  • Execute or co-ordinate the steps that are needed to investigate a suspected financial crime as directed by the Financial Crime Officer and/or Local Fraud Officer and in close cooperation with the business departments concerned
  • Report all risks identified as per the risk event management policy (risk event database)
  • Maintain documentation of financial crime events and related investigations
  • Undertake ongoing quality checks on work completed by the Customer Operations Department and accurately report outcomes to management within defined timescales: first line monitoring
  • Keep knowledge up to date of financial crime risks and of related laws and regulations through regular consultation with Financial Crime Officer and through attendance of industry-led training, seminars and conferences
  • Review departmental business processes to ensure that there are no undocumented risks in relation to financial crime
  • Recognise and report all customer complaints. Resolve complaints that relate to the Financial Security Coordinators or their areas of responsibility, in line with Triodos Bank and regulatory processes
  • Payment analysis: track trends in customer activity with a view to refining the rule set. All rules (business, personal & savings) to be reviewed on a regular basis with a decision, per rule, to leave, amend or turn off, previously turned off rules to be reviewed to ensure this is still the correct source of action and recent industry knowledge used to create new rules if required
  • Fraud analysis: maintain links with the wider industry to trend spot and ensure our systems are in line with expectations
  • Regular rules review / amendments – gain business backing for any required amendments, communicate with relevant departments in NL and Fiserve or Fico if required
  • Regular spot light / coaching sessions in Ops meetings based around FSC Engage pages. Such topics as relevant sections of the AML handbook, ID coaching, FAQs on key topics


A good working knowledge of banking operations processes as well as Money Laundering regulations (including Customer Due Diligence), and other compliance matters. An ability to work unsupervised but also as part of a small team. Good organisational skills, excellent written and verbal communications, confidence in dealing with bank customers, attention to detail and a good track record in seeing tasks and projects through to completion.

What we offer

Working at Triodos requires and affinity with the Triodos values, and a genuine concern for people and the planet, combined with a “can-do” approach and a willing to take ownership. In return for your commitment and hard work, you will be rewarded with a competitive salary of between £23,500 and £25,000, depending on experience, plus a benefits package including:


  • Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
  • Life Assurance (worth 4 times basic pay)
  • Income Protection – 75% of basic pay after 13 weeks sick and following six months service
  • A wellbeing allowance of £100 a year
  • Private Medical Insurance
  • A Health Cash Plan
  • Vitality Leave – After each 7 years of service, you will be able to take a sabbatical of up 2 months paid leave
  • 25 days (FTE) plus bank holidays per annum
  • A buy and sell holiday scheme of up to 5 days (FTE)
  • Additional increase in holiday though length of service (up to 5 days FTE)
  • Season Ticket Loan available for commuting into the office
  • Voluntary benefits, including discounts and cycle to work scheme


Triodos embraces flexibility and diversity in the workplace and is proud to be a Living Wage Employer and a Disability Confident “Committed” employer. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.


Triodos Bank is proud to be using Rare’s Contextual Recruitment System (CRS) which allows us to consider applicants’ achievements in the context in which they were gained. We understand that not every candidate’s achievements look the same on paper – and we want to recruit the best people, from every background. Once you’ve submitted your application to us, please make sure to check your inbox, and or junk folder, for an email with a link to the CRS form.


Closing date: 1/8/21



Date added

15 July 2021

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