Frontline Manager – South East England

The Big Issue

  • Full Time

To apply for this job please visit

Field based with option to work from London Office


Full Time

We are looking for an experienced and passionate Frontline manager to join and lead our  mobile sales and outreach team in the South East. This is a new, exciting and critical role managing a new area; you and your team will be responsible for changing lives through outreach, sales and vendor support.

The Role

Main duties of the Frontline Manager will include:

•    Line managing the Frontline team

–    ensuring effective distribution of our magazine to vendors,

–    inspiring your team to work in a positive way,

–    providing regular supervision

•    Proactively seeking opportunities to build and maintain strong third-party networks and working partnerships and together establish clear support pathways for vendors in your area.

•    You will set KPIs and measure the outputs of your team effectively, supported by the Impact team who will ensure your outputs are aggregated across the UK and that we can evidence the difference we make to the lives of vendors and others.

•    Into the future, The Big Issue will establish a wider set of social enterprise solutions and you will lead your frontline team & volunteers to become an agile team providing support to vendors and in the future to other BI social enterprises that provide routes out of poverty

Skills & Experience

We are looking for Frontline Manager with the following:

•    The ability to lead and inspire confidence in direction and courage in those who work with you.

•    A good knowledge of the social/public sector environment, particularly third-party organisations relating to homelessness, universal credit, mental health, substance abuse and employment.  You will also have a strong understanding of how to effectively access these services.

•    Have experience of managing remotely and/or a mobile team especially those based out of vans, and understand the challenges this may bring and how to mitigate them.

•    Be financially astute and able to set, monitor and report on budgets and delivery impact.

•    Ability to manage multiple priorities and find solutions where issues may arise

•    Excellent communication skills at all levels and ability to communicate with authenticity both verbally and in writing.

•    A strong understanding and commitment to equal opportunities and anti-discriminatory practices.

•    Knowledge of safeguarding practice and policy

For a full job description with details of skills and experience, please download from the link below.

Salary and Benefits include:

•    Salary commensurate with the third sector, which can be confirmed on request.

•    Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation

•    Incremental sick pay starting at 5 days per rolling year

•    Enhanced contribution to our workplace pension

•    Enhanced maternity/paternity pay

•    Comprehensive flexible working policy open to all staff

•    Training and development opportunities including an open learning library and management training schemes

•    Health benefits include life cover, a health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any  contract of employment.

Workplace details:

This role will be mainly field based with the option to work from our Frontline Office in Finsbury Park, London

If you have any queries, please email stating the job title.

Closing date: 27th October 2021

The Big Issue Group is striving towards Equal Opportunities

We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Our Group Mission 

Building a world that works for everyone. Challenging, innovating, and creating self-help and sustainable business solutions, that dismantle poverty now and for future generations

Big Issue South East – Mobile
Contract type
35 per week
On Application