Head of Customer Support (m/f/d)

cirplus GmbH

  • Full Time
join@cirplus.com
Most employers reject applications without cover letters
Upload your CV and any other relevant files. Max. file size: 2 GB.

Your Mission

  • As our Senior Customer Support Manager, you will work directly with our CEO, Christian, to create a strong and scalable customer support department
  • You will be executing effective and replicable experiments and strategic initiatives to improve customer success, especially with regard to activation & retention.
  • You will spend significant time with our prospective customers to identify and understand their needs, onboard them to our product, and thereby help our entire team build a scalable and customer-centric user journey.
  • Your day-to-day discoveries, insights, and experiences with our prospects will help the product team to achieve product-market fit and get the entire company ready for the growth stage
  • Try, fail, learn, repeat! Understand the world of plastics and recycling, B2B marketplaces, procurement and sales in legacy industries, and how this is all connected to our planetary boundaries. Adapt and re-invent your role in line with the company objectives and your personal learnings

In short: Build, improve and scale our Customer Support operations; drive new initiative to always keep the platform customers happy and returning.

 

Who we are looking for

  • You are a people person, ambitious, curios, and intrinically motivated, who is eager to learn and push our sales to the next level.
  • You set priorities in your daily work schedule and you know when to pay close attention to details and when to move on.
  • You have made experiences in performance- and numbers-driven environments. NSM, OKRs, and KPIs are your daily friends.
  • Previous experience in the customer support in an early-stage B2B start-up/scale-up is a massive bonus.
  • You speak German with high proficiency (C2) and can communicate in English fluently

 

What can you expect from us?

  • A platform for personal & professional development through personal coaching, constant feedback, and a clear career path to becoming the leader of our global customer support efforts.
  • A very attractive compensation package, matching your achievements measured in transparent KPIs.
  • The opportunity to have the earliest impact on the team, the product, and the company as a whole. You will be shaping the culture of our company.
  • Close cooperation with the two founders, who foster unconventional ideas.
  • Our beautiful headquarters in Hamburg awaits you, including complimentary office bikes, fruits & nuts, coffee á la Barista, water (plastic-free), and much more. Together with you, we define what ‘new work’ really means. If Covid taught us anything, then it’s that we need the office for collaborative, creative interactions with our colleagues, not to sit behind a screen all day. Working from home or remotely are part of our company DNA from the start.

In short: a modern start-up environment with tons of exciting tasks and a team that you can surf with even the biggest waves (and we mean that quite literally!)

Job Overview