Head of People Operations


  • Full Time

To apply for this job please visit jobs.lever.co.

We are the UK’s biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time.
Founded in 2015, we were named the UK’s fastest-growing private company in 2018 and 2019, and in February 2021 we were named Europe’s fastest-growing company by the Financial Times.
Over 1.7 million UK households have signed up to renewable energy by Bulb and we’ve now expanded into Texas, France and Spain. We’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIns top 25 UK tech startups to work for; and we’re a certified B Corp.
We are currently running a fully remote interview process due to Covid-19, and we are able to onboard and hire remotely as well.
Description of role
Our Head of People Operations is responsible for making sure our team members and managers have the information and infrastructure they need to perform at their best, and that our culture can scale fast into new products and markets.
As our Head of People Operations you’ll be responsible for establishing the processes, systems and operations we need to deliver a brilliant employee experience to Bulberinos across our different countries and teams. You’ll get the most value from our multi-million-pound People budget encompassing workspace, reward, systems and wellbeing. You’ll provide Bulb’s leaders and managers with the data and insight they need to make great People decisions, and establish clear policies and practices for everyone in the company.
This is a brilliant opportunity for a growth-oriented, technical People leader with experience of scaling businesses internationally and thinking about People operations as a product. You’ll get to work with great leaders, solve complex problems and directly impact our ability to achieve our mission of lowering our members’ bills and their carbon emissions.
The role is based in London and reports into our Chief People Officer.
Key responsibilities
*Leading a high performing People Operations team including specialists in reward, payroll, workspace and culture
*Using agile working practices to deliver impactful projects and change programmes – for example redesigning our reward offering or onboarding a new People system
*Contributing to a People strategy that helps the business achieve its objectives and establishes Bulb as a best place to work in our market
*Building simple, scalable processes and policies that ensure people from all backgrounds can succeed at Bulb
*Putting data and insight at the heart of our People operation and providing managers and leaders with the information they need to make great decisions
Skills & Experience
*Track record of success in fast-paced, high growth and product-led businesses with an international reach and a diverse team
*Experience building strong, collaborative relationships with leaders that improve the impact of their teams in an agile, data-led culture
*Demonstrable experience of designing and delivering successful change programmes focused on team performance, manager capability and operational effectiveness
*Excellent problem solving, commercial and analytical skills to understand the complex needs of our business and implement simple solutions at scale
*Exceptional communication skills encompassing challenging conversations, coaching leaders and communicating initiatives across teams
*Impeccable judgment to identify and address individual and structural issues before they impact Bulb’s performance
*Practical experience across key People priorities: talent, performance, compensation and benefits, org design, org development, communications and engagement
*Be part of a growing technology startup and help shape the future of energy
*Collaborative, flexible, and friendly environment
*Competitive salary, discretionary share options and bonus
*33 days holiday a year (including bank holidays) and the option to buy up to 5 more
*12 weeks of full pay for maternity, paternity or adoption leave
*Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
*Cycle to work scheme
*One month sabbatical leave after your first year
We’re building a diverse, inclusive team 
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you’re invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.