Head of Service Delivery

The Big Issue Group

To apply for this job please visit thebigissue.livevacancies.co.uk.

Role overview

Head of Service Delivery

The Big Issue Foundation


Full time, permanent contract (35 hours pw)

Home or office based (London, Birmingham, Glasgow, or Cardiff)

Flexibility required to visit UK offices and teams as needed.

About the role and the person

This is a new role.

The Head of Service Delivery is a key member of the senior team in the Service Development Directorate, at a pivotal time in the Big Issue Foundation’s development as we expand our services across UK communities. Our Frontline colleagues support people often at difficult times in their lives and are as such subject to potentially upsetting information and situations.

The ideal candidate will enjoy people because we’re a people business. You firmly believe that an organisation is only as good as its people and will be accessible, trustworthy, and focussed on the importance of culture. You’re positive, proactive, focussed, and resilient, as you will support a busy department through a period of exciting change and development. You have good emotional intelligence and understand how to lead and take people with you.

Well supported by the Director of Service Development you’re a self-starter, enjoy autonomy, are focussed, and thrive on using your initiative. At the same time, you also enjoy working as part of a team. You’re highly organised, solution focussed, and tenacious, at the same time are agile and able to adjust your thinking when needed.

Your experience

While not directly managing a team you will be responsible  for setting KPI’s, using data insights to inform future performance, setting objectives, organising 1-1’s, and virtual team meetings to share best practice, trends, celebrate successes and support those in need of additional support, all to ensure people are happy, motivated, and productive. You are likely to bring experience of working in the charity or social sector in order to and understand what it means to support vulnerable client groups.

How to apply

This role is being recruited through our recruitment partner NFP Consulting – to apply please click this link:

Apply Now

For an informal and confidential discussion about the role, please contact : Carroll Lloyd, Director, NFP Consulting T: 07765 001 033 E: carroll.lloyd@nfpconsulting.co.uk

Apply online at https://nfpconsulting.co.uk/executive/job/21079

Selection and timescales:

There is a two-stage selection process.

First Interview:    Week commencing 29th November

Second interview:     Week commencing 6th December


The format of the interviews will be determined by the COVID-19 guidelines and restrictions that apply at the time.


Big Issue Foundation Head Office
Contract type
35 per week
£40k per annum
Job Overview