IT Support Executive Specialist


  • Full Time

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Role title: IT Support Specialist

Location: London

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The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together – not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

Our energy and technology companies are working together to lower our collective carbon emissions to net zero by 2030, help our members halve theirs at the same time – and support everyone we work with on their journey to zero carbon.

We’re building a zero-carbon team, inside and out. Of those who share our values, feel inspired by our mission, and trust us to lead the way to zero. When you work for OVO Group, it’s not just a job. It’s the work of a lifetime. And we want the sharpest minds to help. Up for the challenge?

Where in the world of OVO will I be working?

You will be working in the Enterprise IT team and also working closely with our executive and personal assistants prioritising executive support but also assisting all of OVO, as it continues to grow and mature as a company. Our IT Support Specialists are the users first point of contact and are responsible for the training, enablement and success of our user community. You will be responsible for driving best practice, product adoption, triaging support issues and becoming advocates for future product enhancements for our users.

What will I be doing?

The executive specialist is a new role for OVO’s Tech Support and one that will feature some key responsibilities focused on enabling a smooth delivery of tailored support, excellent communication and implementing solutions to allow our executives to get the most out of their time.

These role specific responsibilities will include:

  • Support of key meetings/events such as regular board meetings
  • Being responsible for hands on support of hardware for our CEO’s, Chiefs and more
  • Providing professional technical advice/onboarding to executives and assistants
  • Maintaining high communication and professional standards
  • Being on-call for critical support and having a dynamic approach to prioritisation
  • Daily stakeholder interaction
  • Responding quickly to change in a high pressure environment
  • Assisting in the roll-out of Enterprise products for our executives

When not focused on executive support you will be assisting the Tech Support team, the Enterprise IT department is a key pillar that supports the OVO community and users on our company mission on a daily basis. Working within the Tech support team also includes some of the key responsibilities.

Key responsibilities include:

  • Provide 1st & 2nd line support for all IT related issues during OVO’s support hours
  • Prioritise support tickets based on business impact and urgency, making full use of the team’s support portal
  • Administering and supporting key business critical applications adhering to OVO’s new starter and leaver process and IT Information Security Policy
  • Work towards operational Service Levels ensuring response and resolution times meet Service Standards set by OVO Energy
  • Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the Problem management process
  • Follow IT support processes; Incident, Problem, Change and Configuration management; logging tickets correctly, meeting agreed SLAs and ensuring an exceptional level of support is provided
  • Manage OVO’s IT assets and be responsible for purchase, configuration and audit
  • Work with suppliers to deliver problem resolutions in line with agreed plan and priority
  • Work with all parts of the Enterprise Tech team to ensure OVO receive “a best in class” level of support
  • Support the rollout of any Enterprise products to the user community
  • Support various audio visual conference events/meetings
Is this the job for me?

  • Experience supporting IT for key stakeholders and executives
  • Excellent communication both verbal and written
  • The ability to work in a dynamic environment and to prioritise and switch focus depending on the needs of the business
  • Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment
  • Excellent configuration/troubleshooting, analytical and diagnostic skills
  • Experience of working as an IT Support Specialist within a dynamic environment
  • Service Management/Helpdesk software knowledge
  • The ability to time manage and prioritise workload effectively
  • Understanding of technical interdependencies between the “end user” device and the underpinning infrastructure
  • Full understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers, wireless access points and other wireless devices
  • Good knowledge of Google, Microsoft, Contact Centre and CRM applications
  • Demonstrated knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment
  • Experience with IP Telephony/VOIP services
  • Proactive, well-organised, and strong attention to detail
  • Motivated and enthusiastic individual
OVO believes in fueling human progress with clean and abundant energy for all. We were set up to always find a better way and challenge the status quo.
We want the best people 

At OVO, we empower our people to have choice around where and when they work – flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds – our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you’re excited about joining us and think you have much of what we’re looking for, even if you’re not 100% sure… we’d love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!