Membership Manager

The Conduit

  • Full Time

To apply for this job email your details to jobs@theconduit.com.

Company Overview

The Conduit serves as a home for people passionate about achieving positive social, environmental and economic change. Our community shares our belief that world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. The Conduit’s mission is to convene a collaborative community that scales and accelerates solutions to the world’s greatest challenges and provide its community with a physical home, with industry leading sustainable and ethical hospitality, where creativity and innovation can flourish. Our members are from all over the world, from all sectors and industries and are representative of the world we live in.

Purpose & Scope

Run all membership acquisition and retention activities in line with objectives. As our ideal candidate, you will have managerial experience in membership acquisition and community building. You should also have:

  • Charisma and confidence when communicating, with a can-do attitude
  • An entrepreneurial spirit, quick to spot new opportunities to increase sales, improve systems and processes, and build community
  • A keen desire to understand our client’s needs. You are fascinated by the power of social business to achieve the vital social, environmental and economic shifts required to create a fair and sustainable future
  • You are enthusiastic about The Conduit’s mission to achieve positive social change through collaboration between its members. You understand the Membership Club market and The Conduit’s unique position within it.

Responsibilities & Key Duties

Above we have listed the skills we would like the Membership Manager to have. Below speaks more about the individual’s abilities to match our company culture:

  • Co-design the membership acquisition and retention strategy with the Head of Membership and Community, including the budgeting of member growth and member retention in line with the company strategy.
  • Achieve budgeted yearly membership acquisition and retention forecasts in line with membership category demographics
    o   Design and run activities to attract new members, such as Open House events
    o   Engage with partners to increase the visibility of The Conduit
    o   Produce analysis of membership engagement to ensure data driven sales and retention strategies, and produce a report for the Head of Membership on a monthly basis
    o   Lead the team in securing high levels of nominations from within the community
    o   Run membership nomination and selection process
    o   Develop a pipeline of corporate targets for membership growth
    o   Work closely with the Marketing Team to attract new members, including external communications such as the non-member newsletter, and website for sales purposes
    o   Ensure inclusive approach to member recruitment and demographic balance within the community
  • Oversee new member onboarding process, including ensuring
    o   smooth user experience from completion of online forms to payment
    o   clear communications with prospective members through the process
    o   warm welcome to all new members, digitally and in person
    o   high rates of completion of all necessary information
    o   high uptake in attendance of new member orientations and welcome drinks
  • Manage the Membership Coordinator
  • Comply with all statutory and company health and safety and security
  • Adhere to all Company Policies and Procedures
  • Actively champions and promotes The Conduit Inclusion and Diversity Strategy
  • Supports and contributes to the overall success of The Conduit
  • Alongside your key duties you may be asked to complete other tasks as and when necessary and reasonably required in line with business needs.

Key Characteristics

Above we have listed the skills we would like the Membership Manager to have. Below speaks more about the individual’s abilities to match our company culture:

  • Has strong interpersonal skills needed to build trust amongst employees at all levels
  • Is a ‘team-player’ and enjoys working in partnership with colleagues
  • Views individual differences as a way to build new ideas and innovations
  • “Owns” problems rather than blaming them on others
  • Encourages feedback on own behaviour
  • Aligned and committed to the vision of The Conduit and constantly looking for ways in your role to achieve our mission
  • Innovative and enjoys exploring new ways to expand and enrich our diverse community
  • Agile and embraces that no one day will be the same
  • This role may require evening availability.

Educational & Skills

  • 3+yrs of sales experience or equivalent
  • Experience working with digital communities
  • Excellent written and oral communication skills in English, other languages a plus
  • Excellent organisation skills and attention to detail and a sense of urgency
  • Ability to manage and prioritise challenging workloads
  • Strongly results oriented, ability to work independently and show initiative
  • Ability to balance several different tasks simultaneously in order to meet deadlines
  • Views individual differences as a way to build new ideas and innovations

Applicants

Regardless of whether your experience is relevant to every one of the above points, if the Conduit and our ethos resonate with you, we encourage you to send in an application.

To apply, please email jobs@theconduit.com with your cv and response to the following 4 questions:

  1. Why are you interested in applying for this role at The Conduit?
  2. What does sustainable hospitality look like for you?
  3. Tell us about an innovation you have introduced to increase profitability and purpose?
  4. Tell us about a brand you admire and why?

Remuneration

Commensurate with your experience.

Location

Covent Garden, London.

 

Job Overview