Operations Manager- Smart Rollout


  • Full Time

To apply for this job please visit jobs.lever.co.

Started in 2015, Bulb is here to help people to save on their bills and lower carbon emissions. We do that by giving people access to affordable, renewable energy while helping them to make smarter, greener decisions at home. So far, we’re making good progress. Over 1.7 million people in the UK are now on Bulb, and we recently launched in France, Spain and the US (Texas). Bulb was named the UK’s fastest-growing company in 2018 and 2019. Together, we’re building a new kind of energy company.
As a certified B Corporation, we believe in business as a force for good. We use technology to create simple, intuitive tools that help our members to save on their bills and cut carbon. We complement this with great service to make energy simpler, cheaper and greener
We are hiring for an Operations Manager to join our Smart Rollout team.
* Manage existing relationships with two of our Smart installation partners to make sure that our products and services are running as expected
* (Re-)Negotiate contracts with new/existing installers to reflect the latest costs
* Organize executive business reviews for SLT members to be informed and make decisions
* Help to manage the relationship with Ofgem and BEIS to keep all parties up to date with our smart program rollout
* Assist with timely delivery of our strategic programs starting with smart meters roll out
* Work with tech lead to ensure technical integration projects are completed by Smart installation partners to requirements and on time
* Agree visit plans and hiring plans with installers
* Track performance of installers against Ofgem plan
* Oversight of operations projects across Smart Rollout and Smart Meter Experience teams. Providing coaching and support to product specialists and managing conflicting priorities across the operations backlog for both teams
* Input into performance reviews of Product Specialists and Operations Managers across Rollout and Smart Meter Experience
Additional outcomes
* Presentations to the Smart Installs team on our progress of integrating with 3rd parties
* Presentations to SLT members on performance and commercial discussions with our installers.
Must haves: 
* Excellent problem solving and analytical skills to understand the complex requirements of our business and propose new product solutions
* Exceptional communication skills encompassing challenging conversations, guiding stakeholders and communicating initiatives across teams
* Abilities to define and implement new processes for working with new external partners
* Self starter, comfortable with ambiguity
* Analytical forecasting/modelling skills
Nice to haves: 
* Project management skills
* Commercial management experience
* Smart domain knowledge
Read more about our hiring process – it includes interview tips! https://bulb.co.uk/careers/join-the-team/
Bulby Benefits
Be part of a growing technology startup and help shape the future of energy
Collaborative, flexible, and friendly environment
Competitive salary, discretionary share options and bonus
33 days holiday a year (including bank holidays) and the option to buy up to 5 more
12 weeks of full pay for maternity, paternity or adoption leave
Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
Cycle to work scheme
One month sabbatical leave after your first year
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you’re invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
Job Overview