Prepayment Advisor

Green.

To apply for this job please visit green.energy.

Green is the pioneer for making energy smart and insightful. Incorporating artificial intelligence and state of the art technologies we are able to offer a simple, modern and clear approach to all of our customers energy needs.

We are moving into an exciting phase of the business, with significant growth and innovation, which will see our customer support team expand to support prepayment meter customers.

About You

• Experience in working within prepayment energy
• A problem solver with a positive attitude
• Navigate multiple systems and pick up processes quickly
• You will be Resilient and confident in your approach
• Can use your own initiative
• Work independently and take responsibility
• Excellent communication and influencing skills
• Ability to work under pressure in challenging situations

The role will include

• Liaising with customers through calls, emails, web chat and social channels
• Manage, resolve and escalate complaints accordingly in line with the complaints process.
• React to real time demand to re-prioritise to ensure the customers needs are met
• Provide day to day support to our prepayment members on any queries
• Take ownership of emergency situations, being first line support to customers in distress, Facing energy supply difficulties.
• Continually assess ways in which we can improve processes, to work efficiently and provide a better customer experience.

Job Overview