Prepayment Analyst

Green.

  • Full Time

To apply for this job please visit green.energy.

About Green

Green is the pioneer for making energy smart and insightful. Incorporating artificial intelligence and state of the art technologies we can offer a simple, modern, and clear approach to our customers energy needs. Working within the Prepayment team, you will be accountable for identification, design, and development of the end-to-end processes for prepayment, delivering operational efficiencies and clearly demonstrating compliance with industry standards.

About You

  • Good understanding of utility industry and internal processes is essential
  • Able to establish and maintain effective business relationships with key stakeholders at all levels with strong influencing skills
  • Excellent communication skills and a positive, enthusiastic, and self-motivating approach
  • The aptitude to learn new business skills and accept responsibility
  • Advanced problem-solving skills and the ability to use initiative to find innovative outcomes
  • Proficiency in Excel
  • Decision making and prioritisation skills
  • Ability to communicate to stakeholders at all levels of the business
  • Proactive, quick learner, actively looking to improve processes and question assumptions
  • Excellent planning and organisation skills

The Role

  • Dealing with technical queries, fixing and ensuring ongoing technical support
  • Working with key areas to establish required support, testing and implementation of business improvements
  • Identify and analyse trends that occur to aid in fixing the issue within a fixed SLA
  • Responsible for consistently meeting, ideally exceeding quality/service and KPI objectives and targets
  • Building and maintaining relationships with other suppliers to deliver work to SLA’s
  • Make recommendations on improving processes and procedures to increase efficiencies
  • Support other areas with excellent communication skills through internal calls
  • Maintaining the end-to-end process documentation for prepayment operations
Job Overview