Prepayment Analyst


  • Full Time

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About Green

Green is the pioneer for making energy smart and insightful. Incorporating artificial intelligence and state of the art technologies we can offer a simple, modern, and clear approach to our customers energy needs. Working within the Prepayment team, you will be accountable for identification, design, and development of the end-to-end processes for prepayment, delivering operational efficiencies and clearly demonstrating compliance with industry standards.

About You

  • Good understanding of utility industry and internal processes is essential
  • Able to establish and maintain effective business relationships with key stakeholders at all levels with strong influencing skills
  • Excellent communication skills and a positive, enthusiastic, and self-motivating approach
  • The aptitude to learn new business skills and accept responsibility
  • Advanced problem-solving skills and the ability to use initiative to find innovative outcomes
  • Proficiency in Excel
  • Decision making and prioritisation skills
  • Ability to communicate to stakeholders at all levels of the business
  • Proactive, quick learner, actively looking to improve processes and question assumptions
  • Excellent planning and organisation skills

The Role

  • Dealing with technical queries, fixing and ensuring ongoing technical support
  • Working with key areas to establish required support, testing and implementation of business improvements
  • Identify and analyse trends that occur to aid in fixing the issue within a fixed SLA
  • Responsible for consistently meeting, ideally exceeding quality/service and KPI objectives and targets
  • Building and maintaining relationships with other suppliers to deliver work to SLA’s
  • Make recommendations on improving processes and procedures to increase efficiencies
  • Support other areas with excellent communication skills through internal calls
  • Maintaining the end-to-end process documentation for prepayment operations
Job Overview