Product Designer (UX)

Spill

  • Freelance

To apply for this job please visit www.notion.so.

The company and product

We’re a London-based tech startup working to make therapy a universal employee benefit. We’re funded by Passion Capital, Ada Ventures and Seedcamp: the best in the game.

We make a Slack app that companies purchase to allow their employees to access wellbeing tools and content (if they’re feeling okay), ask questions to therapists over message (if they’re feeling a bit ‘meh’), and book therapy or coaching sessions in just three clicks (if they need more support). It’s everything that the NHS, private health insurance and employee assistance programmes aren’t: easy to access, designed to be used by everyone, and 100% un-intimidating. We’re proud to count among our growing list of clients progressive employers like Typeform, Depop and Bulb.

The work

Spill is a product company — building things that people love is at the heart of what we do. We’re still a small team though: a product managers, three engineers, and a handful of other people working on product ops, product marketing, and community building.

We’re looking to collaborate with a Product Designer on some projects, to understand more about the role and place of product design at Spill. Here is what the work will look like:

  • You’ll work closely with our product manager and engineers at Spill, to figure out the best user experience for a particular user problem. You may also work with others at Spill, such as people working on product ops, product marketing, or community building.
  • You’ll own a problem start to finish. This means you’ll need to talk to users to understand their experience and come up with ideas for how to design a good user experience for them, that solve their problem.
  • You’ll work with our product manager to agree on a spec for each project.

Example projects that you might work on:

  • Therapy Distribution. Users struggle to understand how much therapy they can access through Spill. Sometimes they try to book a consultation for a course of therapy, but the system redirects them to booking a one-off session, because they scored low on the PHQ/GAD scale — a standard clinical measurement of anxiety and depression. Spill currently tries to use copy to explain to users how therapy distribution works, but people often don’t read the copy and get confused. Help us design a better solution.
  • Guided 121s. Getting people set up with Spill Guided 121s involves an asynchronous step: people must leave the Slack app and add 121@spill.chat to their calendars. We can’t — for technical reasons — make this step synchronous. However, having it in the onboarding for this feature means that some users don’t set up the feature properly, while most of the rest are left feeling uncertain as to whether they’ve successfully set up the feature. Help us design a better solution.
  • Spill notifications. Spill uses the messages tab of the slack app as a kind of push notifications feed. This was fine when Spill had few features and fewer still notifications. However, the more features we’ve added, the more notifications we’ve created. We are now concerned about users getting notifications fatigue. How would you design our notifications, to help keep them timely, useful, and un-annoying.

The ideal candidate

We care about experience, traits, and attitude. We also care about diversity — we want to receive applications from as wide a range of people as possible. If you’re the ideal candidate, then:

  • You’ll need a portfolio.
  • You’ll genuinely care about Spill’s mission, our users, and their problems.
  • You’ll need to be good at keeping private information private. We talk to people about a lot of sensitive stuff — depression, anxiety, impostor syndrome, difficult relationships at work, to name just a few — much of which counts as medical health data. We’ll ask you to sign an NDA and, for some projects, also get a DBS check.
  • You’ll need to be empathetic, compassionate, and kind, when talking to people about their emotional needs or potentially quite difficult experiences. You’ll need to keep everything people tell you during user interviews confidential.
  • You’ll need to work well with others. This means, as a minimum, you’ll need to communicate well, in speech as well as in writing. The ideal person would also be generally positive and optimistic, empathetic and patient, and excited about solving problems with the people they work with.

Most importantly:

  • You’ll need to represent Spill well and uphold our values. You’ll be speaking with a lot of candidates, so often you’ll be the only person people see when they see Spill. You’ll need to get people excited about Spill and our mission — which means you’ll need yourself to be excited by it.

Traits and attitude

You’re reliable. You’re conscientious. You’re efficient. You can take ownership of a problem and see it through. You are reliable.

You’re clever. You’re logical. You’re clear in your spoken and written communication. You’re able to articulate your thoughts and feelings.

You have flair and a good intuition for solving user experience problems using design

Above all, you’re able and willing to set your ego aside and dedicate yourself to a mission that’s bigger than all of us. You believe in reducing unnecessary emotional pain in the world. And you want to be part of making that happen.

Pay

Spill pays a day rate for freelance projects, which for product design would be £100 - £500 depending on your experience and the project you’re working on. Spill will pay per project, within a week of the end of each project.

For more on how we work at Spill and what to expect, take a look at our careers page.

How to apply

Fill the form below to apply. We just need some basic information — name, email, portfolio. It should take no more than 3 minutes to apply.

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