Full time – in office or remote Salary: £41k Equity: 0.25%
The company and product
We’re a London-based tech startup working to make therapy a universal employee benefit. We’re funded by Passion Capital, Ada Ventures and Seedcamp: the best in the game.
We make a Slack app that companies purchase to allow their employees to access wellbeing tools and content (if they’re feeling okay), ask questions to therapists over message (if they’re feeling a bit ‘meh’), and book therapy or coaching sessions in just three clicks (if they need more support). It’s everything that the NHS, private health insurance and employee assistance programmes aren’t: easy to access, designed to be used by everyone, and 100% un-intimidating. We’re proud to count among our growing list of clients progressive employers like Typeform, Depop and Bulb.
Spill is a product company — building things that people love is at the heart of what we do. We’re still a small team though: a product managers, three engineers, and a handful of other people working on product ops, product marketing, and community building.
We’re looking for a Product Designer with specific experience in UX design. Here is what the work will look like:
- You’ll work closely with our product manager and engineers at Spill, to figure out the best user experience for a particular user problem. You may also work with others at Spill, such as people working on product ops, product marketing, or community building.
- You’ll own a problem start to finish, with support. This means you’ll need to talk to users to understand their experience and come up with ideas for how to design a good user experience for them, that solve their problem.
- You’ll work with our product manager to agree on a spec for each project.
Example projects that you might work on:
- Therapy Distribution. Users struggle to understand how much therapy they can access through Spill. Sometimes they try to book a consultation for a course of therapy, but the system redirects them to booking a one-off session, because they scored low on the PHQ/GAD scale — a standard clinical measurement of anxiety and depression. Spill currently tries to use copy to explain to users how therapy distribution works, but people often don’t read the copy and get confused. Help us design a better solution.
- Guided 121s. Getting people set up with Spill Guided 121s involves an asynchronous step: people must leave the Slack app and add firstname.lastname@example.org to their calendars. We can’t — for technical reasons — make this step synchronous. However, having it in the onboarding for this feature means that some users don’t set up the feature properly, while most of the rest are left feeling uncertain as to whether they’ve successfully set up the feature. Help us design a better solution.
- Spill notifications. Spill uses the messages tab of the slack app as a kind of push notifications feed. This was fine when Spill had few features and fewer still notifications. However, the more features we’ve added, the more notifications we’ve created. We are now concerned about users getting notifications fatigue. How would you design our notifications, to help keep them timely, useful, and un-annoying.
The ideal candidate
We care about experience, traits, and attitude. We also care about diversity — we want to receive applications from as wide a range of people as possible.
- You have 2+ years of experience as a product designer in a UX leaning role
- You have worked at a post-product market fit technology company.
- Preferred: You have experience in a high-growth startup environment.
- You’ll need to be empathetic, compassionate, and kind, when talking to people about their emotional needs or potentially quite difficult experiences. You’ll need to keep everything people tell you during user interviews confidential.
- You’ll need to work well with others. This means, as a minimum, you’ll need to communicate well, in speech as well as in writing. The ideal person would also be generally positive and optimistic, empathetic and patient, and excited about solving problems with the people they work with.
Traits and attitude
You’re reliable. You’re conscientious. You’re efficient. You can take ownership of a problem and see it through. You are reliable.
You’re clever. You’re logical. You’re clear in your spoken and written communication. You’re able to articulate your thoughts and feelings.
You have flair and a good intuition for solving user experience problems using design
Above all, you’re able and willing to set your ego aside and dedicate yourself to a mission that’s bigger than all of us. You believe in reducing unnecessary emotional pain in the world. And you want to be part of making that happen.
The pay and the benefits
The salary for this full-time role is
£41k + stock options. We obviously have all the statutory benefits: a minimum of 25 days of holiday (excluding bank holidays), pension, sick leave. It should go without saying that you can take the day off or chat with your Spill therapist if you’re feeling under the weather. For more on how we work at Spill and what to expect, take a look at our careers page.
Beyond that, we make no promises.
The joke goes that when startups say they have a flat structure they mean that the CEO makes every decision. That when they say you’ll have lots of autonomy they mean you’ll have to figure it all out by yourself. That faced-paced environment means everyone’s stressed and overworked. That unlimited holiday means no holiday. And so on. This is only funny because it’s often true.
That said, you’ll probably find at Spill some of the things you find in all startups: a friendly atmosphere, inspiring colleagues, lots of opportunities for feedback.
On top of that, we often have rogue ideas. Every few months (when restrictions allow), we go somewhere outside of London for a few days and make our plans for the quarter. We have no idea how Spill culture will change as we grow. But we’re open to good pitches. We all took three days off in March 2021 for a Spill Bank Holiday. We rarely say no to a good idea.
Our offices are based in London but we will accept remote applications. You just need to be in a UK-friendly timezone, i.e. GMT + / – 3 hours**.**
To apply, please email
email@example.com with your CV, your portfolio and a few words on why this role appeals to you.