Salesforce Support Engineer

Pure Planet

  • Full Time

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The Role

We’re looking for bright sparks who are dedicated, great at communicating and committed to problem solving.

You’ll support Pure Planet’s members by providing application support for our Salesforce services. The ideal analyst will take ownership, be flexible and have great attention to detail.

Main responsibilities will include:

  • Managing our Salesforce in-life applications and services

  • Overseeing all batch processes to ensure they are running correctly

  • Supporting our operations team to triage and troubleshoot issues and problems

  • Working with our developers and administrators to identify and build fixes to known issues

  • Managing the Salesforce tickets and bugs and prioritising for resolution.

  • Developing scripts and solutions for ad-hoc projects and data integrity issues

  • Building capability to monitor Salesforce processes and highlight any failures

  • Supporting configuration changes for BAU activity such as promotions and price changes.

  • maintaining comprehensive knowledge of Pure Planet’s product and purpose. Be passionate about our mission!

You’ll be working with our small tech team, a few of our key partners, and reporting to our Salesforce lead.

The Person

You’ll be joining our planet at an early stage –  many exciting developments are planned and the role may evolve into diverse areas and functions. You will be able to adapt to change and love doing things differently. You’ll have the opportunity to help support our proposition with your creative approach to problem solving and natural sense of curiosity. A passion for sustainability and the environment is desirable, but if you are successful you’ll soon be converted!

If you have:

  • a flexible approach, require minimal supervision, and have the ability to multi-task;

  • 1+ year(s) Salesforce administration experience;

  • good knowledge of Lightning;

  • experience of using Process Builder and configuring Flows to automate business process

  • Ideally some experience in Apex development and SQL

  • experience working with multiple priorities and deadlines; and

  • excellent verbal and interpersonal skills

then come and join our Planet.

This is us

We’re Pure Planet — the digital, renewable energy supplier. We’re here to make renewable energy affordable and available to all. We’re powering a cleaner, greener future, committed to helping Britain get to Net Zero emissions as soon as possible. If you want to make a difference in the world, Pure Planet is for you: it’s sustainable, built around the need for change, and to protect our environment. It also operates in one of the most rapidly-changing markets in the UK and uses smart technology and a shared community to deliver a unique service to our members.

We’re committed to enabling our members to save money on their energy bills in a sustainable way as possible. We wish to encourage the uptake of renewable technologies that meet the Pure Planet values of Smart; Sustainable and Shared.

We launched two years ago and have grown rapidly. We’re a top-ranking three-star Best Companies to Work For 2020, featured in the Sunday Times Tech Track Ones to Watch 2019, and a Which? Recommended Energy Provider 2020. We’re a Disability Confident and Living Wage employer, and a signatory to the UN Global Compact.

Pure Planet has a modern, spacious office in central Bath, five minutes-walk from the train station.

The Benefits

• Contributory ethical pension scheme

• Private medical insurance

• Health cash plan

• Electronic stand up desks throughout the office

• Dog-friendly workplace

• Free breakfast and fruit

• Life assurance

• Unlimited holiday

• Cycle to work scheme

• Electric car scheme

• Season ticket loan

• Carbon offset commute to work

• Social events

• Discounted shopping benefits

• Professional development

• Opportunity to influence our proposition and shape our company

• Working with the rest of the lovely team at Pure Planet


Due to COVID19, we all currently work from home and are planning to do so until it’s safe to return to the office. Depending on how government guidelines change over the coming months, this role can either be worked from the office or a mixture of remote and office.

We celebrate diversity and know that it’s critical for our success at Pure Planet. We work hard to make sure we’re inclusive. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. We encourage applications from all socio-economic backgrounds. So, if you’re great at what you do and share our values, we want to hear from you.

If you need any adjustments made to the application or selection process so you can do your best, let us know. We’ll be happy to help.

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