Senior Communications and Engagement Officer

Big Society Capital

  • Full Time

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Location: London, EC4A (currently remote working)

Accountable to: Senior Director, Social Sector Engagement

Contract: Full-time, permanent, open to flexible working and job-share options.

Salary: £34,000 – £39,000 (depending on experience)

  • Overall purpose of the role:

    Big Society Capital has an important role to play in building understanding of social investment in the UK. We are looking for a creative new Senior Communications and Engagement Officer with a passion for creating a positive social impact to join our collaborative, dynamic team. You will play a key role in our social sector engagement campaigns and events across Big Society Capital and our collaborative project, Good Finance.


    Big Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you.


    As Social Sector Engagement and Communications Officer you will be responsible for:


    Communications (15%)

    • Supporting the Senior Director, Social Sector Engagement to ascertain the most appropriate channels and content to deliver impact through our engagement work
    • Building value and impact of social sector engagement and positioning both internally and externally
    • Shaping and managing content for relevant parts of the Big Society Capital website and associated micro-sites
    • Supporting the evaluation and maintenance of the Social Sector Engagement content strategy
    • Managing the social sector input to Big Society Capital’s social media channels (LinkedIn, Twitter, etc) and campaign newsletters
    • Developing creative approaches to engage with varying audiences from across the social sector

    Campaigns and programmes (30%)

    • Leading on the Addressing Imbalance programme and managing partnerships
    • Coming up with ideas and identifying new opportunities and subject focus for existing and future campaigns
    • Coordinating and delivering communications support for targeted engagement campaigns through different media channels
    • Building constructive relationships with key partners to reach a wider audience and maximise impact including through campaign-related events
    • Leading legacy work and maintenance of our campaign Resources

    Events (30%)

    • Managing event organisation of regional, monthly network events supported by Big Society Capital: Let’s Talk Good Finance
    • Managing and co-ordinating events with sector partners
    • Developing content to support events including videos, social media content and podcasts
    • Co-ordinating communications support for social sector facing events supported by or attended by Big Society Capital
    • Facilitating social sector speaking opportunities for social sector team
    • Developing core resources for events, campaigns and 1:1 meetings with stakeholders

    Engagement stakeholder management (10%)

    • Building relationships with marketing and communications colleagues in other organisations across the financial and social sector
    • Managing relationships with a range of campaign and events partners; including infrastructure organisations like NAVCA, Vonne and Social Enterprise UK (SEUK)
    • Instructing, managing and working with external agencies when required (e.g. video resources, webinars, events)

    Internal relationships (10%)

    • Working closely with other team members to ensure effective delivery of Good Finance and social sector communications objectives
    • Working closely with other Big Society Capital marketing and communications team members to ensure effective delivery of Good Finance and social sector communications objectives within the wider organisational strategy
    • Being supportive of delivery and development plans for our wider social sector engagement work in order to maximise reach and impact
    • Attending internal stakeholder meetings and contributing to Big Society Capital wider team initiatives

    Reporting (5%)

    • Evidencing impact through KPI reporting, using qualitative and quantitative data across social sector engagement to better inform our work


    • Reviewing financial promotions and ensuring compliance with regulations

    Person profile

    Essential experience

    • Strong and relevant communications experience and a familiarity with common social media tools and website CMS tools
    • Desire to develop knowledge of user centred design principles
    • Keen interest in and understanding of public policy and current affairs and how their implications on the social sector
    • Experience of working across the social sector or finance sector
    • Events Management experience

    Desirable experience

    • Experience and competency in video/sound editing and with design packages including InDesign, Canva and Photoshop
    • Experience and competency of UX design

    Skills, abilities and attributes

    • A self-motivated ideas person, willing to take initiative and work independently
    • Enthusiastic about developing solutions and making recommendations
    • Creative flair and a keen eye for design and attention to detail
    • An engaging writer with an ability to tell a story and bring ideas to life
    • Strong ability to work well under pressure and adapt to change
    • Natural at building relationships and an ability to work collaboratively with internal and external stakeholders
    • Collegial, team player with a supportive approach and desire to be part of a close-knit team
    • Passionate about supporting positive social impact in the UK through investment
    • An appetite for continual learning and development of skills and expertise
    • Ability to travel and commit to outreach activity across the UK
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