Senior Complaints Handler


  • Full Time

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Green is the pioneer for making energy smart and insightful. Incorporating artificial intelligence and state of the art technologies we are able to offer a simple, modern and clear approach to all of our customers energy needs.

Reporting directly to our Head of Compliance, you will lead on customer dissatisfaction via multiple communication channels.

About You

• Experience in complaint handling, ideally in energy,
• Positive can do attitude looking able to deliver in a fast paced environment and be resourceful in finding answers and solutions whilst showing resilience in the face of pushback from others.
• Experience in the implementation of new processes to ensure services are always fit for purpose.
• Strong attention to detail with a methodical and logical approach
• Out of the box thinking to come up with innovative solutions.

The role

• Full End to End handling of member complaints and dissatisfaction.
• Liaising with internal and external parties to facilitate resolutions.
• Reporting on complaints at all stages, with insights into root causes.
• Liaising with internal stake holders to stop complaints before they happen.
• Inspire others to ensure newly implemented processes are adhered to and understood and that best practice is continually promote