Senior Customer Success Manager

Inyova

jeronimo@inyova.com

To apply for this job please visit boards.greenhouse.io.

Inyova is the leading digital platform for investing with a sustainability impact. Through the Inyova platform, people can invest their money in companies that represent the causes they care about (like sustainability, gender equality, etc.) – without sacrificing returns along the way.  Inyova stands for “invest in your values” and we’re on a mission to make impact investing mainstream.
After building a successful business in Switzerland and recently launched Inyova in Germany, we’re ready to expand our offering across Europe. To power this mission, we’re looking for a passionate Senior Customer Success Manager for our German team who is as excited about building a better tomorrow as we are.

Your role 

You are a dedicated, customer-oriented professional with strong operational customer service experience, ready to join our praised and growing Customer Success Team in Frankfurt.

You will be in charge of:

  • Promoting value through customer experience and taking responsibility for the German funnel
  • Delivering stellar support for our German customers by providing guidance through the customer journey and answering their questions coming from different channels
  • Working closely with and guiding Inyova support team members
  • Taking care of our direct partners and internal stakeholders like Investment Office, Marketing, UX, Product or external service providers

Your profile 

Ideally, you:

  • Have a customer centric mindset with a deep understanding of the German market as well as customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Are proficient in the area of customer success / service or professional services operations with at least 3-5 years of experience, ideally in a high-volume, low-touch business
  • Have an affinity for technology with a passion to use tools to automate
  • Are proficient in common office IT tools (eg MS Office or, preferably, GSuite)
  • Are experienced in IT tools for customer success (ticketing, CRM)
  • Have a strong sense for collaboration
  • Experience guiding team members is a plus
  • Are a great communicator, with full proficiency in English & German (any other language is a strong plus)
  • Love being part of a high-performing team and are lots of fun to work with
  • Last but not least, the Inyova mission excites you

What we offer

We offer you to join a great team that is on a high-speed growth trajectory to make impact investing mainstream! You will be exposed to a wide range of challenging topics with high-intensity coaching from our founders and leadership team. Specifically:

  • You will grow hands-on expertise in Impact Investing and finance and deepen your expertise in delivering value to customers.
  • You will support and lead delivering high-quality service to customers in a rapidly scaling digital environment.
  • You will coach and guide more junior team members with your experience, working directly with our Customer Success Lead Manfred.
  • You will deepen soft skills such as problem-solving, clear & simple communication, working to a high quality standard, data-driven decision making, lean tool & software development.
  • You will be part of an ambitious impact mission.
  • You will join a high-performing and multinational team in a fast-growing start-up and get to know what it’s like to build things from scratch.
  • You will work in a fun and flexible environment with great and inspiring colleagues. Our team is truly unique.
  • You will work very independently and take responsibility from day 1, contributing your own ideas and opinions.
  • You will get an attractive compensation package.

 

Formalities 

Workload: 100% | Start date: ASAP | Location: Frankfurt (flexible remote work within Germany)

Job Overview