Service Design Consultant

Energy Systems Catapult

  • Full Time

To apply for this job please visit es.catapult.org.uk.

Salary: Up to 50k + Benefits

Status: Permanent /Full-time strongly preferable (however can potentially be flexible)  

Transitioning to a low-carbon energy system to meet the 2050 net zero target is one of the most complex and important challenges we have ever faced, and the introduction of new and exciting services & products will be super important in helping underpin this transition.

As the demand for our expertise and services continues to grow, we have a new opportunity for a service designer with a real passion for user centred design to work on energy service propositions and user experiences for our clients.

A creative problem solver with strong capabilities in idea generation, conceptual thinking and the ability to face complex challenges and find solutions, you will have a proven portfolio of service design success, you will enjoy and be effective working on a wide range of collaborative agile projects, working closely with user researchers & technical specialists to ultimately design and prototype great services & experiences.

You will be able to demonstrate a good understanding of key design tools and techniques such as service blueprints, customer journey maps, user personas, empathy mapping and design sprints which you can apply to identify and turn often complex requirements into effective user centred systems that deliver compelling experiences. You will also be pleased to hear that your support will be needed to identify and introduce new techniques and tools that continue to enhance the Catapult’s growing design capability.

It goes without saying that you understand the value of research to validate service design assumptions and recognise its ongoing importance in terms of the refinement and improvement of those designs. You will also be adept at communicating design decisions to clients in a creative and engaging way that really show’s off the value of user-centred design.

So, if you are a stupendous service designer, motivated to make an impact in the decarbonisation space and would love the chance to apply your expertise on meaningful impactful projects and programmes that are focused on the energy transition and the UK’s drive to hit Net Zero, then look no further – you may have just discovered the opportunity you were looking for.

Next Step

So, if you would like to make a real difference, love a challenge, excited by the opportunity to do worthwhile work & finally like the idea of working with a diverse group of people who are passionate about the decarbonisation challenge, you best apply.

During lockdown, we have been working remotely and as we begin to focus more on the future, we intend to embrace a new refreshing way to utilise our office in Birmingham City Centre . As a consequence we are developing a flexible approach to the workplace , which ensures we keep some of the benefits of home working whilst enabling the Catapult to operate efficiently, this hybrid way of working may result in the majority of us working from home for a good chunk of the time, merging the best bits of both office and home working.

Would you like to Apply?

The closing date for applications is Wednesday 24th November 2021.

Please note that at this time we are unable to provide UK visa sponsorship.

Energy Systems Catapult undertakes innovative and exciting work that will help shape the future of energy, with this in mind we encourage candidates to submit their applications as early as possible, as we do reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

(Strictly No Agencies).

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion and belief, sexual orientation, or status regarding gender reassignment, marriage and civil partnership, pregnancy and maternity.”

Privacy Statement

Purpose of the Privacy Statement

The purpose of this Privacy Statement is to make you aware of how and why your personal data will be used during any recruitment process and how long it will usually be retained for.  This statement provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).

In the recruitment process we, Energy Systems Catapult Limited, are a “Data Controller”. This means that we are responsible for deciding how we hold and use personal data about you.

The Energy Systems Catapult Limited is located at Cannon House 7th Floor, 18 Priory Queensway, Birmingham, West Midlands, England, B4 6BS and can be contacted by email at: dataprotectionoffice@es.catapult.org.uk.

Data Protection Principles

We will comply with data protection law and principles, which means that your data will be:

Used lawfully, fairly and in a transparent way;
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
Relevant to the purposes we have told you about and limited only to those purposes;
Accurate and kept up to date;
Kept only as long as necessary for the purposes we have told you about;
Kept securely.

The Kind of Personal Data we hold about you

In connection with your application for work with us, we will collect, store and use the following categories of personal information about you:

The information you have provided in our application form;
The information you have provided to us in your curriculum vitae and covering letter;
Any information you provide to us during an interview;
Any other information provided by you as part of the recruitment process.
We may ask you for information to allow us to monitor our equal opportunities and diversity performance in recruitment. Also, if you inform us that you have a disability we will keep this information on record to allow us to make reasonable adjustments as needed.

How we will use your Personal Data

We will use the personal data we collect about you to:

Assess your skills, qualifications and suitability for the role;
Carry out background and reference checks, where applicable;
Communicate with you about the recruitment process;
Keep records relating to our hiring processes;
Manage recruitment related activities, which includes setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes;
Comply with legal or regulatory requirements.
We will also use information about any disability you may have to consider whether we need to provide appropriate adjustments during the recruitment process.

Such processing is lawful as it is necessary for our legitimate purpose in seeking to attract, evaluate, and select applicants for employment.

Data Sharing: Greenhouse Software Inc

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by us to help manage our recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. This transfer will be subject to appropriate additional safeguards under the Privacy Shield so as to comply with EU law.

Data Retention

We will retain your personal data for a period of 12 months after we have communicated to you our decision about whether to appoint you to the role. We retain your personal data for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal data in accordance with applicable laws and regulations.

Your Rights in Connection with Personal Data

Under the GDPR you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted or transferred.

When you apply for this role, and tick the confirmation box below, you have provided consent for us to process your personal data for the purpose of the recruitment exercise. You have the right to withdraw your consent for processing for that purpose at any time. Withdrawal of consent to process your data may mean that we cannot continue with your application to us.

If you wish to exercise the rights granted to you under GDPR please contact: dataprotectionoffice@es.catapult.org.uk

Job Overview