Trainee Salesforce Administrator

Pure Planet

  • Full Time

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The Role

We’re looking for bright sparks who are dedicated, great at communicating and committed to problem solving.

A key system used by Pure Planet is Salesforce, a cloud based Customer Management System that is used to help us manage all our interactions with our Members. We are keen in developing our internal capability in this system.

You’ll support Pure Planet’s members by providing application support for the Salesforce system. We will train you up to be a fully fledged Administrator who will take ownership and provide great support to our internal users;

The role will involve:

  • Managing our Salesforce in-life applications and services

  • Overseeing all batch processes to ensure they are running correctly

  • Supporting our operations team to triage and troubleshoot issues and problems

  • Working with our developers and administrators to identify and build fixes to known issues

  • Managing the Salesforce tickets and bugs and prioritising for resolution.

  • Developing scripts and solutions for ad-hoc projects and data integrity issues

  • Building capability to monitor Salesforce processes and highlight any failures

  • Supporting configuration changes for BAU activity such as promotions and price changes.

  • maintaining comprehensive knowledge of Pure Planet’s product and purpose. Be passionate about our mission!

The Person

You’ll be joining our planet at an early stage –  many exciting developments are planned and the role may evolve into diverse areas and functions. You will be able to adapt to change and love doing things differently. You’ll have the opportunity to help develop our proposition with your creative approach to problem solving and natural sense of curiosity. A passion for sustainability and the environment is desirable, but if you are successful you’ll soon be converted!

We would be interested in hearing from you if you have:

  • a genuine desire to be a brilliant technical administrator

  • a flexible approach, require minimal supervision, and have the ability to multi-task

  • a degree that has enabled you to develop your IT skills, if you have coding skills that would be great

  • excellent verbal and interpersonal skills

If you are a fast learner then we would love to work with you on developing your skills.

This is us

We’re Pure Planet — the digital, renewable energy supplier. We’re here to make renewable energy affordable and available to all. We’re powering a cleaner, greener future, committed to helping Britain get to Net Zero emissions as soon as possible. If you want to make a difference in the world, Pure Planet is for you: it’s sustainable, built around the need for change, and to protect our environment. It also operates in one of the most rapidly-changing markets in the UK and uses smart technology and a shared community to deliver a unique service to our members.

We’re committed to enabling our members to save money on their energy bills in a sustainable way as possible. We wish to encourage the uptake of renewable technologies that meet the Pure Planet values of Smart; Sustainable and Shared.

We launched two years ago and have grown rapidly. We’re a top-ranking three-star Best Companies to Work For 2020, featured in the Sunday Times Tech Track Ones to Watch 2019, and a Which? Recommended Energy Provider 2020. We’re a Disability Confident and Living Wage employer, and a signatory to the UN Global Compact.

Pure Planet has a modern, spacious office in central Bath, five minutes-walk from the train station.

The Benefits

• Contributory ethical pension scheme

• Private medical insurance

• Health cash plan

• Electronic stand up desks throughout the office

• Dog-friendly workplace

• Free breakfast and fruit

• Life assurance

• Unlimited holiday

• Cycle to work scheme

• Electric car scheme

• Season ticket loan

• Carbon offset commute to work

• Social events

• Discounted shopping benefits

• Professional development

• Opportunity to influence our proposition and shape our company

• Working with the rest of the lovely team at Pure Planet

We celebrate diversity and know that it’s critical for our success at Pure Planet. We work hard to make sure we’re inclusive. So, if you are great at what you do and share our values, we want to hear from you.

If you need any adjustments made to the application or selection process so you can do your best, let us know. We will be happy to help.

We review CV’s as we receive them and interview as soon as we receive good applications. We don’t use closing dates. So, please apply as soon as possible to avoid missing out on this role.

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